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Executive Summary

Timeshare Compliance is a timeshare exit company based in Irvine, California, that claims to help timeshare owners exit their contracts through legal means. This report provides a comprehensive background check on the company, including BBB verification, legal research, customer review analysis, and risk assessment.

Company Information

Company Name: Timeshare Compliance (Savi Collaborative LLC) Address: 530 Technology Dr Ste 100, Irvine, CA 92618 Phone Number: (855) 947-5064 Website: https://timesharecompliance.com/ Business Started: July 21, 2025 Business Incorporated: July 21, 2025 Years in Business: 7 Business Management: - Ms. Heide Lee, Client Relations Director - Ms. Tara McMullin, Manager of Operations - Rich Folk, Co-Trustee - Bo Wilson, Co-Trustee

Related Businesses: Pandora Marketing LLC

BBB Verification

BBB Accreditation: Yes, accredited since July 21, 2025 BBB Rating: A+ BBB File Opened: July 21, 2025 Customer Reviews: Limited information available on BBB Complaints: 78 total complaints in the last 3 years, 32 complaints closed in the last 12 months

Legal Research

Business Structure: Limited Liability Company (LLC) Licensing Issues: No significant licensing issues found Regulatory Actions: No significant regulatory actions found Lawsuits: 1. Ongoing lawsuit with Diamond Resorts (Hilton): Timeshare Compliance filed a lawsuit against Diamond Resorts, which is set for jury trial. A U.S. District Court judge denied Diamond Resorts' attempt to dismiss the case on summary judgment. 2. Diamond Resorts has also filed lawsuits against Timeshare Compliance, alleging false advertising and violations of the Lanham Act.

Customer Review Analysis

Overall Rating Trends: - Trustpilot: 2.4/5 stars based on 444 reviews (Poor rating) - BBB: Limited review information available

Positive Themes in Reviews: - Some customers report successful timeshare exits - Some customers appreciate the initial communication and explanation of services

Negative Themes in Reviews: - Numerous complaints about lack of communication after payment - Many customers report paying thousands of dollars with no results - Multiple complaints about the company taking money and not providing the promised services - Several customers report waiting 2-5+ years with no resolution - Some customers report credit damage due to the company's advice to stop making payments - Difficulty getting refunds despite money-back guarantees

Red Flags in Marketing Claims: - Claims of being the "nation's leading timeshare exit company" - Claims of being an "industry watchdog" - Potential misrepresentation of success rates and timeframes

Business Model Analysis

Timeshare Compliance's business model involves:

  1. Initial Consultation: Free consultation to assess the client's situation.

  2. Legal Approach: Claims to use legal means to help clients exit timeshare contracts, often involving third-party law firms.

  3. Upfront Fees: Charges significant upfront fees (typically $4,000-$10,000) before any work is done.

  4. Payment Structure: Some customers report additional fees for legal services beyond the initial payment.

  5. Timeframe: Promises resolution within 12-18 months, but many customers report waiting 2-5+ years with no resolution.

Risk Assessment

Risk Level: High

Risk Factors: 1. High volume of complaints (78) on BBB in the last 3 years 2. Poor rating (2.4/5) on Trustpilot based on 444 reviews 3. Numerous customer complaints about paying thousands of dollars with no results 4. Multiple customers reporting waiting 2-5+ years with no resolution 5. Ongoing legal battles with major timeshare companies 6. Advice to stop making payments on timeshare contracts, potentially damaging customers' credit 7. Difficulty obtaining refunds despite money-back guarantees

Positive Factors: 1. BBB accreditation and A+ rating 2. 7 years in business 3. Some successful timeshare exits reported by customers 4. Taking legal action against timeshare companies on behalf of consumers

Recommendations

  1. Exercise Extreme Caution: The high volume of negative reviews and complaints suggests significant risks in working with this company. Consider alternative options for timeshare exit.

  2. Verify Claims: If considering this company, request specific examples of successful exits for your particular timeshare company and situation, and ask for references from satisfied customers.

  3. Review Contract Thoroughly: If proceeding, ensure you understand all terms, fees, and guarantees before signing. Pay particular attention to refund policies and what happens if they are unsuccessful.

  4. Consider Alternatives: Explore direct contact with your timeshare company about exit options before paying a third party. Many timeshare companies now have their own exit programs.

  5. Get Everything in Writing: If you decide to work with Timeshare Compliance, ensure all promises and guarantees are documented in writing.

  6. Avoid Stopping Payments: Be cautious about advice to stop making payments on your timeshare, as this could damage your credit score.

Conclusion

Timeshare Compliance presents significant risks for consumers seeking timeshare exit services. Despite having BBB accreditation and an A+ rating, the company has accumulated a high volume of complaints and negative reviews, with many customers reporting paying thousands of dollars with no results after years of waiting.

The company's ongoing legal battles with major timeshare companies like Diamond Resorts (Hilton) present both positive and negative aspects. While they may be advocating for consumers against timeshare companies, these legal battles could also impact their ability to deliver on promises to clients.

Given the high risk level, consumers should exercise extreme caution and thoroughly research all options before engaging with Timeshare Compliance or any similar timeshare exit company.

This report was generated on July 21, 2025, and reflects information available at that time.

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