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Last Updated: July 21, 2025

Executive Summary

Primo Management Group, Inc. (PMG) is a timeshare cancellation company based in Orlando, Florida, that has been operating since 2015. The company presents significant red flags for consumers, including a C rating from the Better Business Bureau, lack of BBB accreditation, and an extremely high complaint volume (52 complaints in 3 years). Customer complaints reveal patterns of poor communication, failure to inform clients of successful cancellations, and allegations of scam-like behavior. Despite claiming to provide superior service, the company's track record suggests serious operational and customer service deficiencies.

Key Risk Indicators: - 🔴 C rating from BBB (poor rating) - 🔴 NOT BBB accredited - 🔴 52 BBB complaints in 3 years (extremely high) - 🔴 2 unresolved complaints - 🔴 Customer allegations of scam behavior - 🔴 Poor communication and service delivery

✅ About Primo Management Group

Primo Management Group, Inc. (PMG) is a timeshare cancellation company founded in 2015 and incorporated in Florida. The company claims to provide "trusted and reliable solution to financial relief from timeshare ownership" and positions itself as having over 7 years of experience in timeshare exit services. Led by CEO Israel Sanchez Jr., the company operates from Orlando, Florida, and offers legal representation as part of their services.

Business Information: - Founded: July 21, 2025 - Incorporated: July 21, 2025 (Florida Corporation) - Address: 924 N Magnolia Ave STE 202 PMB 1293, Orlando, FL 32803 - Phone: (407) 792-4481 - Website: https://pmanagementgroup.com/ - Alternate Names: PMG

🔗 Affiliated Companies

Primary Business: - Primo Management Group, Inc. (Florida Corporation)

No additional subsidiary companies, DBAs, or affiliated entities were identified in business registries.

👤 Owners or Principals

Primary Leadership: - Israel Sanchez Jr. - CEO and Principal Contact - Lyn Welch - Senior Consumer Sales Advocate

Background Check - Israel Sanchez Jr.: - Limited public information available - No bankruptcy filings found - No significant legal issues identified in public records - CEO since company founding in 2015

Background Check - Lyn Welch: - Senior Consumer Sales Advocate role - University of Central Florida background - No significant legal issues identified

👥 Owner-Affiliated Companies

No additional companies directly affiliated with Israel Sanchez Jr. or other principals were identified in public business registries.

✅ BBB Profile

BBB Accreditation: ❌ NOT Accredited
BBB Rating: C
BBB File Opened: July 21, 2025
Years in Business: 9
Local BBB: BBB Serving Central Florida

Complaint Summary: - 52 total complaints in the last 3 years - 16 complaints closed in the last 12 months - 2 complaints that were not resolved - Reasons for C rating: High complaint volume and unresolved issues

BBB Profile Link

⭐ Reviews: BBB + Third-Party

BBB Reviews: Limited customer reviews on BBB profile

Yelp Reviews: 17 reviews with mixed feedback - Some positive experiences reported - Complaints about communication and service delivery

Facebook Reviews: Mixed feedback on social media - Recent Facebook post warning "DO NOT USE PMG TO EXIT YOUR TIMESHARE" - Customer paid $2,000 in January 2021 with ongoing issues

BestCompany.com: Listed as timeshare cancellation company - Claims to provide superior service - Mixed customer feedback

TUG Forum Discussion: Community discussion about legitimacy - Mixed opinions about whether company is legitimate or scam

📰 Media & Legal Issues

Significant BBB Complaint Patterns: Recent complaints reveal serious service issues:

  1. Poor Communication (June 2025): Customer hired PMG 3 years ago, was told timeshare was cancelled in 2023 but only found out in 2025, causing unnecessary stress for 2+ years

  2. Lack of Transparency: Company refuses to provide copies of correspondence with resorts, claiming it's "proprietary"

  3. Service Delivery Issues: Customers report minimal actual work performed despite paying thousands upfront

  4. Refund Denials: Company refuses partial refunds even when service delivery is questionable

Social Media Warnings (February 2025): Facebook post in timeshare cancellation group warning against PMG, stating customer paid $2,000 in January 2021 with ongoing issues.

No Major Legal Actions Found: - No federal court cases identified - No FTC actions found - No state attorney general actions found - No bankruptcy filings found

⚖️ Fines & Enforcement Actions

No fines or enforcement actions identified from: - Federal Trade Commission (FTC) - State Attorneys General - Consumer Financial Protection Bureau (CFPB) - Florida Department of Agriculture and Consumer Services

However, the company operates in an industry requiring professional licensing, and BBB encourages verification of current compliance.

📊 Summary Table

Metric Value
BBB Rating C
BBB Accredited No
BBB Complaints (3 years) 52
Unresolved Complaints 2
Years in Business 9 years
Trustpilot Score No listing
Google Reviews Score Unable to access
Yelp Score Mixed (17 reviews)
Legal Issues High complaint volume
Bankruptcy Filings None found
FTC Actions None found

🧭 Assessment

Strengths: - 9 years in business (some longevity) - Some customers report successful outcomes - Offers legal representation as part of service

Major Concerns: - C rating from BBB (poor rating) - NOT BBB accredited - Extremely high complaint volume (52 in 3 years) - Pattern of poor communication with clients - Failure to inform clients of successful cancellations - Refusal to provide transparency about work performed - Customer allegations of scam-like behavior - Multiple unresolved complaints

Risk Level: 🔴 HIGH RISK

The combination of poor BBB rating, lack of accreditation, high complaint volume, and serious service delivery issues makes this company a high-risk choice for consumers.

🔧 Recommendations

  1. For Consumers:
  2. AVOID this company based on poor track record
  3. Consider BBB-accredited alternatives with better ratings
  4. If already engaged, document all communications
  5. Monitor progress closely and demand regular updates

  6. Consider filing BBB complaint if service issues arise

  7. Due Diligence:

  8. Research alternative companies with better BBB ratings
  9. Verify any claims about success rates independently
  10. Understand that high complaint volume indicates systemic issues

  11. Consider companies with BBB accreditation and A+ ratings

  12. Red Flags Present:

  13. C rating from BBB
  14. Lack of BBB accreditation
  15. Extremely high complaint volume
  16. Pattern of communication failures
  17. Refusal to provide service transparency

📘 Disclaimer

This background check report is based on publicly available information as of July 21, 2025. Information may change over time, and this report should not be considered as legal or financial advice. Consumers should conduct their own due diligence and consult with appropriate professionals before making business decisions.

Sources & References

  • https://www.bbb.org/us/fl/orlando/profile/timeshare-cancellation/primo-management-group-inc-0733-90405121
  • https://www.bbb.org/us/fl/orlando/profile/timeshare-cancellation/primo-management-group-inc-0733-90405121/complaints
  • https://pmanagementgroup.com/
  • https://www.yelp.com/biz/primo-management-group-orlando
  • https://bestcompany.com/timeshare-cancellation/primo-management-group
  • https://www.facebook.com/groups/timesharecancellationinfo/posts/9397838093610745/
  • https://tugbbs.com/forums/threads/primo-management-group-real-or-scam.270463/
  • https://www.mytimeshareexitreviews.com/primo-management-group-review-cost-fees-ratings-timeshare/
  • Florida Department of Agriculture and Consumer Services
  • Federal Court Records (PACER)
  • FTC Consumer Sentinel Database
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