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Executive Summary

Linx Legal is a timeshare exit company that has been in business since 2009, with over 16 years of experience in the industry. The company is BBB accredited with an A+ rating, though there are several customer complaints regarding lengthy timeshare cancellation processes and communication issues. Linx Legal claims a high success rate and reports canceling 975 timeshare contracts in the past 12 months, representing approximately $32.6 million in timeshare debt. While the company has established credentials and positive reviews from some customers, there are significant concerns about extended timeframes for cancellation (often exceeding the promised 18 months), communication gaps, and high upfront fees.

Risk Level: Medium

Company Information

  • Company Name: Linx Legal, Inc.
  • Founded: July 21, 2025 (16 years in business)
  • Headquarters: 2120 Crown Centre Dr Ste 100, Charlotte, NC 28227-7809
  • Other Locations: Multiple locations across the US (including Myrtle Beach, SC)
  • Leadership:
  • Russ Johnson, CEO
  • Josef R. Berger, COO
  • Blake A. Davis, Director of Client Services/Cancellation Team Manager
  • Aaron Tacy, Executive Vice President of Client Experience
  • Number of Employees: Approximately 54 employees
  • Business Model: Timeshare exit services with upfront fees and claimed money-back guarantee
  • Website: https://linxlegal.com/

BBB Verification

  • BBB Rating: A+
  • BBB Accreditation: Accredited since July 21, 2025
  • Customer Reviews on BBB: Mostly positive
  • Complaints: 25 total complaints in the last 3 years, with 14 complaints closed in the last 12 months
  • Complaint Patterns:
  • Long timeframes for cancellation (often 2+ years)
  • Communication issues (difficulty reaching representatives)
  • Failure to provide timely updates on case progress
  • Credit impact despite promises to prevent negative credit reporting
  • Difficulty obtaining refunds under money-back guarantee

Legal Research

  • No major lawsuits against the company were found in public records
  • Some customers have reported taking legal action to recover fees through bankruptcy trustees
  • The company states they are not a law firm but work with timeshare cancellation lawyers
  • No regulatory actions or investigations were identified

Customer Review Analysis

Positive Feedback:

  • Successfully canceled timeshare contracts for many clients
  • Some case managers receive praise for responsiveness and support
  • Positive reviews on Trustpilot (4.9/5 stars from 50 reviews)
  • Positive reviews on BestCompany.com (273+ reviews)

Negative Feedback:

  • Lengthy cancellation processes that often exceed the initially quoted timeframe of 18 months
  • Poor communication and difficulty reaching representatives
  • High upfront fees (reports of $8,000-$28,000)
  • Credit score damage despite promises to prevent negative credit impacts
  • Difficulty obtaining refunds under the money-back guarantee

Business Model Analysis

Linx Legal operates on an upfront fee model, charging clients before completing the timeshare exit process. The company claims to have:

  • Canceled 975 timeshare contracts in 2025 (rolling 12 months)
  • Eliminated $32.6 million in timeshare debt in 2025 (rolling 12 months)
  • A success rate of over 99%

The company's process typically involves: 1. Initial consultation to assess the client's situation 2. Case building and documentation 3. Working with legal teams to pursue cancellation 4. Negotiation with timeshare companies

Linx Legal claims to offer a money-back guarantee, though customer complaints suggest obtaining refunds can be challenging. The company does not use escrow accounts for client funds, requiring full payment upfront.

Risk Assessment

Strengths:

  • Established company with 16 years in business
  • BBB accredited with A+ rating
  • Substantial number of positive reviews on multiple platforms
  • Transparent about company leadership and team structure
  • Claims high success rate with documented cancellation numbers

Concerns:

  • Numerous complaints about extended timeframes exceeding promised periods
  • Communication issues reported by multiple customers
  • High upfront fees without escrow protection
  • Some customers report credit damage despite promises to prevent it
  • Difficulty obtaining refunds under the money-back guarantee
  • Some customers have had to pursue legal action to recover fees

Risk Factors:

  • Financial Risk: High - Substantial upfront fees ($8,000-$28,000) with no escrow protection
  • Timeline Risk: High - Actual cancellation times frequently exceed quoted timeframes
  • Communication Risk: Medium to High - Multiple complaints about poor communication
  • Credit Impact Risk: Medium - Some customers report credit damage despite promises
  • Refund Risk: Medium to High - Difficulty obtaining refunds under guarantee

Recommendations

  1. Proceed with Caution: If considering Linx Legal, understand that the process may take significantly longer than initially quoted (potentially 2+ years).

  2. Request Detailed Contract Terms: Carefully review all contract terms, particularly regarding the money-back guarantee and timeline expectations.

  3. Consider Alternatives: Explore other options with more transparent fee structures or escrow protection.

  4. Document All Communications: If proceeding, maintain detailed records of all communications and promises made.

  5. Understand Credit Implications: Be aware that stopping payments to timeshare companies may impact credit scores despite any assurances to the contrary.

  6. Negotiate Payment Terms: Attempt to negotiate a partial payment structure rather than full upfront payment.

  7. Research Specific Case Managers: Request to work with case managers who have positive reviews for responsiveness and communication.

Conclusion

Linx Legal is an established timeshare exit company with a significant track record of successful cancellations. However, the company's business practices present several concerns, particularly regarding extended timeframes, communication issues, and high upfront fees without escrow protection.

While the company maintains positive ratings on review platforms and with the BBB, the pattern of complaints suggests potential clients should approach with caution and have realistic expectations about the timeline and potential challenges. The high upfront fees without escrow protection represent a significant financial risk that should be carefully considered before engagement.

For consumers seeking timeshare exit services, it would be advisable to compare Linx Legal with other providers that may offer more consumer-friendly payment structures or stronger communication protocols.

Report generated on July 21, 2025

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